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Frequently Asked Questions

What times are available for tours?

Tours are available during leasing office hours:
- Monday-Friday: 10 AM to 5 PM
- Saturday: 10:30 AM to 4 PM
- Sunday: Closed

Walk-ins welcome; we recommend scheduling in advance OR 404-351-9736.

What size apartments do you offer?

We offer 1-bed, 2-bed homes ranging from approximately 570 SQFT to 1148 Sqft . Visit our floorplans page to explore all options.

What's the difference between your floorplan options?

Our 1-bedroom homes are ideal for individuals or couples. Our 2-bedroom homes offer more space.

Will I be able to see the actual apartment that I will be renting?

Absolutely -- we will do our best to show you your specific unit. We also offer tours of representative model homes. Your home will be freshly cleaned and move-in ready.

What does the application and leasing process look like?

Applying at The Jane is simple! Browse our available floor plans, select your preferred home, and click Apply Now to begin your online application. Once submitted, our leasing team will review your application and follow up within 24-48 hours. Upon approval, you will sign your lease electronically and pay your move-in costs to secure your home.

How long does it take for an application to get approved?

Most applications are reviewed within 24 hours of submission. Our leasing team will contact you with a decision and any next steps. We strive to make a decision within 3 business days.

What all do I need to apply?

To complete your application you will need:
- A valid government-issued photo ID
- Proof of income (see acceptable income sources below)
- Application fee per applicant

What income is required to qualify?

Applicants must have a combined household income of at least 3 times the monthly rent. For example, for a $1,000 apartment, a minimum income of $3,000 per month is required.

What is acceptable proof of income?

We accept:
- 60 days of current and consecutive pay stubs from your current employer(s) AND two most recent bank statements (PDF) or brokerage statements (PDF).
- If using a brokerage statement, the brokerage account must contain liquid funds totaling 3x the annual market rent amount. If using a Guarantor, the Guarantor’s account must contain liquid funds totaling 5x the annual rent amount.
- Pension or retirement income: most recent pension distribution statement or income verification letter from pension provider’s website
- Court-ordered alimony or child support payments: copy of court order.
- Proof of government payments (welfare, disability, social security): most recent benefit statement or benefit verification letter
- Proof of self-employment income: most previous year’s tax return AND most recent personal bank statement. Tax return must include Schedule C that will
reflect net profit or loss for a business. If a profit, divide the amount by 12; this will be the monthly income.
- Proof of student loan (only 1/3 of the amount can be counted as income)
- Job offer letter and income verified by employer on company letterhead (PDF) and dated within 30 days of application.

What happens if I'm approved for an apartment but my roommate is not?

If you are approved but your roommate is not, the leasing team will review the reason for your roommate’s denial or conditional approval. Depending on the screening result, your roommate may be eligible to qualify with an approved guarantor or by satisfying another required condition. If your roommate is unable to meet the qualification requirements, they cannot be added to the lease or occupy the apartment. You may still be able to move forward on your own if you independently meet all income and rental qualification requirements. Please contact the leasing office so we can review the options available for your application. A guarantor cannot be used to overcome a failure to meet the property’s criminal qualification criteria.

Do you offer short-term leases?

Short-term leases of 3 to 11 month leases are available at a premium monthly rate. Contact our leasing office for current availability and pricing.

What lease terms are available?

We offer flexible lease terms ranging from 3 to 12 months. Contact our leasing office for pricing by term length.

Is there a preferred employer program? If so, who are the preferred employers?

Yes, we offer a waived admin fee for employees of:
- Education and University Employers
- Military Service: Active and Retired
- AT&T/ Comcast
- Bank of America
- Truist
- Chick-fil-A
- City of Atlanta
- Coca-Cola
- Delta Air Lines
- Shipping: FedEx, UPS, USPS
- Home Depot
- HD Supply
- Government Officials: Security, Emergency Responders
- Medical: Northside, Shepard, Piedmont, Emory
Contact our leasing team to learn more about your exclusive benefit.

What is the notice requirement to terminate my lease?

A written notice of at least 60 days is required prior to your move-out date. Please refer to your lease agreement for full details.

What is your move-in process?

On your move-in day, please stop by the leasing office to pick up your keys and complete the move-in inspection checklist. Before keys can be released, all move-in costs must be paid in full, renter’s insurance requirements must be satisfied, and electricity must be established in your name.
Please submit your completed move-in inspection checklist within 24 hours of receiving your keys.

What is your move-out process?

Before moving out, please transfer your Georgia Power service out of your name, return all internet or phone equipment to the service provider, and remove all personal belongings and trash from the apartment, patio, and storage areas. All apartment and mailbox keys, parking decals, and gate remotes must be returned to the leasing office once you have fully vacated. Please also provide a forwarding address and updated phone number and arrange for your mail to be forwarded.
Your security deposit will be processed within 30 days in accordance with state law.

Do you require a security deposit? How is it determined?

Yes, a security deposit is required at The Jane. Please contact the leasing office for more information on the deposit.

Is my security deposit fully refundable?

Your deposit is refundable, minus any deductions for damages beyond normal wear and tear, outstanding balances, or cleaning fees. Refunds are processed within 30 days of move-out per applicable state law.

Do you require renter's insurance?

Yes. All residents must maintain renter's insurance with a minimum liability coverage of $100,000. Proof of coverage must be provided prior to or at move-in. We also offer coverage through our 3rd party renters insurance complaince program, Foxen.

What tour options are there?

We offer:
- In-Person Guided Tour: Meet with a leasing professional.
- Virtual Tour: View our community online anytime.

Which floorplans have the best natural light?

Natural light varies based on the apartment’s location, direction, and floor level. In general, homes on the higher floors tend to receive the most light exposure. Our select 13-series floor plans are also great options, as they may feature higher ceilings and larger or additional windows that allow more natural light into the home. Our leasing team can help you identify the best available apartment based on your lighting preferences.

What is the typical ceiling height of your apartments?

Our apartments feature 9 ft ceilings throughout with select units having 12 ft ceiling - ask our team for availability.

Do any of your floorplans have a den or home office space?

No, our floorplans do not offer a den or home office space.

What condition will my apartment be in at move-in?

Every home is professionally cleaned and inspected before move-in. Appliances and fixtures will be in like-new condition. Please complete your move-in inspection within 24 hours.

Can I request a specific floor or location?

Yes! We will do our best to accommodate requests for floor plans, top floor, pool-facing, corner unit, ground floor. Let us know your preferences when you apply.

How long will the apartment I want be available?

Availability changes quickly! We recommend going online to our website and submitting your application as soon as possible. Units can only be placed on hold by submitting application. Contact our leasing office or check our website for current availability.

What happens if my preferred apartment becomes unavailable?

Our leasing team will present you with comparable alternatives matching your preferences for size, floor, view, or finishes.

What is the lease renewal process?

We will notify you approximately 90-120 days before your lease expiration with renewal options. To renew, sign your renewal agreement online or contact the leasing office.

How do I pay rent?

Rent can be paid securely through our Resident Portal using debit, credit, or ACH bank transfer. We do not accept any payments in office. Visit the Resident Portal app or Resident portal via our website.

When is rent considered late?

Rent is due on the Due date of the 1st of each month. A late fee will be applied if rent is not received by the 3rd.

What other fees am I responsible for?

In addition to monthly rent, residents are responsible for:
- Utilities: water billed based on usage
- Valet Trash
- Pest control
- Amenity fee
- Admin fee
- Pet fees/pet rent per pet (if applicable)

Can I break my lease? If so, what are the stipulations?

Early termination is possible with a 60 day required written notice. An early termination fee will apply. Please review your lease or contact our office.

When/How should I set up my utilities?

We recommend setting up utilities at least 1 week before move-in:
- Electricity: Georgia Power
- Water/Sewer: Billed through community
- Gas: N/A
- Internet: Billed through provider. We offer Google Fiber, Xfinity, and AT&T

Is the community wired for high-speed internet?

The Jane is wired for high-speed internet. Please reach out to the provider of your choosing; Google Fiber, Xfinity, and AT&T for more info.

Who do I set up electricity with?

Electricity is provided by Georgia Power. Contact them at 1-888-660-5890 or https://www.georgiapower.com/. We recommend doing this at least 1 week before move-in.

Is maintenance offered?

Yes! Our professional maintenance team is available to assist. Monday-Friday; emergency maintenance 24/7.

How do I submit a maintenance or service request?

Submit requests through our Resident Portal, or call our leasing office at 404-351-9736. For emergencies, call 404-351-9736 and follow the prompts immediately.

How long is the average maintenance request?

Standard requests are typically completed within 24 business hours. Complex repairs may take longer -- we will communicate any delays. Emergencies are prioritized.

What amenities does your community offer?

The Jane offers:
- Resort-Style Swimming Pool
- Bocce Ball Court
- Onsite Dog Park
- 24-Hour Fitness Center
- Yoga Studio
- Outdoor Grill Stations
- Business Conference Room
- Beltline Northside Trail Access
Visit the gallery for photos and full details.

What are the rules for the clubhouse amenities?

Clubhouse amenities are available for residents and their accompanied guests during posted operating hours. Please keep the area clean, dispose of all trash, and return furniture to its original location after use. Smoking, excessive noise, disruptive behavior, and unauthorized parties are not permitted. Certain spaces may require a reservation, and residents are responsible for any damages caused by themselves or their guests. Please contact the leasing office for availability, reservation requirements, or additional community guidelines.

What are the clubhouse hours?

The clubhouse is open from 8 AM to 10 PM.

Can I reserve the clubhouse for a private party/event? If so, is there a cost?

Please contact leasing office for more details.

What are the pool hours?

The pool is open 7 days a week from 8 AM to 10 PM. Hours may be adjusted seasonally -- check the resident portal or contact the office for updates.

Is the pool open all year?

Yes! The pool is open year-round, weather permitting.

Do you have outdoor spaces or green areas?

Yes! The Jane features an Bocce Ball, 2 Expansive Sundecks, and Court Beltline Northside Trail Access available for all residents.

Do you have elevators?

Yes. Elevator access is available in all buildings. Contact our team if you need an accessible ground-floor unit.

What is the parking like?

The Marquis offers gated garage deck parking within the building. Reserved parking is also available for an additional monthly cost.

Do you offer reserved parking?

Yes. Reserved parking is available for an additional monthly charge. Contact our leasing office to add this to your lease.

What if I have 2 cars or a car and a motorcycle?

Each leaseholder is elegabile for 1 parking space. If you need more parking spaces please contact our leasing team for details.

Where do I take my trash?

Valet Living trash service is also available, with bins collected during select days of the week between 7 PM and 9 AM. Please place your bin outside your door by 7 PM.

Where do my packages get delivered?

Packages are delivered to secured Luxer Package Room. You will receive a notification when ready for pickup.

Are there additional storage options?

Yes. Storage units available for an additional monthly cost. Contact the leasing office for sizing and availability.

Is there somewhere for me to keep my bicycle secured?

Bicycles can be stored at bike racks within our parking garage.

Are there quiet hours?

Yes. Quiet hours are 10:00 PM to 8:00 AM daily. We ask all residents to be respectful of neighbors.

When will I get access to amenities after move-in?

You will have full access to all amenities beginning on your move-in date. Your key fob will be activated at your move-in appointment.

What neighborhood is your community located in?

The Jane is located in the Brookwood neighborhood of Buckhead in Atlanta, Georgia near The Bobby Jones Golf course.

Are there grocery stores nearby? Are they within walking distance?

Yes! Nearby grocery options include:
- The Fresh Market - 0.4 miles/2 Min drive time
- Publix - 1.2 miles/5 Min drive
The Fresh Market is within walking distance at approximately 10 minutes on foot.

What local restaurants are nearby?

Nearby dining options include:
- Houstons -- American cuison -- 0.3 miles
- Benihana - Atlanta (Buckhead) -- Japenise -- 0.4 Miles
- The Hive Buckhead -- American -- 0.8 Miles
See our full neighborhood map.

What coffee shops are nearby?

Nearby coffee options:
- Starbucks Coffee -- 0.8 Miles
- Bloom Coffee Co -- 08 Miles

What is there to do nearby?

Highlights near The Jane include:
- Atlanta BeltLine Northside Trail — 0.1 miles
- Bobby Jones Golf Course — adjacent to the community
- Brookwood Square and Peachtree Road dining — 0.3 miles
- Atlanta History Center — 3.1 miles
- Piedmont Park — 3.2 miles
- Atlanta Botanical Garden — 3.6 miles

What parks or outdoor recreation is nearby?

Residents enjoy easy access to:
- Bobby Jones Golf Course -- 0.1 Miles -- 6-hole golf course within the community
- Northside Beltline Trail -- 0.1 Miles

What is the nearest public transportation?

MARTA bus stop — Route 23 Peachtree Road/Buckhead — approximately a 4-minute walk
MARTA rail — Arts Center Station, Red and Gold Lines — approximately 1.8 miles away

What is the commute like to major employers?

The commute from The Jane to Google HQ:
- By car: approximately 5–15 minutes via Peachtree Road NE, depending on traffic and the specific destination.
- By public transit: approximately 20–30 minutes via MARTA Route 23 southbound to Arts Center Station, followed by a short walk or Red/Gold Line connection to Midtown Station.

What schools are in the district?

The Jane is served by Atlanta Public Schools:
- Elementary School: E. Rivers
- Middle School: Willis A. Sutton
- High School: North Atlanta High
For more options, visit GreatSchools.org or contact Atlanta Public Schools directly.